Refund Policy

01Talk to us first

If something isn't right, write to katarina@assetdistrict.com. Most problems, like a missing email or a broken file, are fixed the same day.

02Digital products

Digital products are delivered instantly and can't be returned, so they are not refundable once delivered. By completing your purchase you agree to immediate delivery and acknowledge that this ends the 14-day right of withdrawal that consumers in the EU and UK otherwise have.

You will get a full refund if:

• you were charged more than once for the same product;
• the file was broken or didn't arrive, and we couldn't send you a working copy;
• the product is materially different from what the product page described.

Please ask within 7 days of purchase.

03Programs: the 3-day window

For The First Move and Scale you have 3 business days from the day you pay to change your mind. Write to katarina@assetdistrict.com within that time and you get a full refund, provided the program has not started yet.

After those 3 business days, all program fees are non-refundable, in full, for any reason, including a change of mind, a change of plans or schedule, missed sessions, or not doing the work between sessions.

04The First Move

• No refunds after the 3-day window. Your place in a group of 5 is held for you and turned down for others.
• One transfer. If you can't make it, you may move your place once to the next group, by writing to us at least 14 days before your program starts. The transfer is valid for 12 months and can't be refunded or transferred again.
• Another person. You may give your place to someone else if they apply and are accepted before the program starts.
• Missed sessions are not refunded, credited or repeated.

05Scale

• Scale is a 3-month commitment. After the 3-day window the full 3-month fee is owed, also when you pay monthly. Monthly payments are instalments of that fee, not a subscription you can cancel.
• No refunds after the 3-day window, and no refund for months or sessions you don't use.
• Sessions can be moved once with at least 24 hours' notice. With less notice, or without showing up, the session counts as delivered.
• A pause may be agreed in writing for a serious illness or a family emergency. This is at Katarina's discretion and moves the remaining sessions; it does not cancel or refund them.
• Building work done by third parties (website, shop, payments) is not part of Scale and follows their own terms.

06If we cancel

If we cancel a program or can't run it on the confirmed dates, you choose: a full refund, or a place in the next group (or new dates for Scale).

07Payment disputes

If something is wrong, write to katarina@assetdistrict.com first. Opening a chargeback or payment dispute instead of contacting us ends your access to the program and materials straight away. We will share your confirmation, payment and acceptance of these terms with the bank or payment provider, and any unpaid instalments remain due.

08Free tools

Free tools cost nothing, so there is nothing to refund.

09How to ask for a refund

Email katarina@assetdistrict.com with:

• the name and email used for the purchase;
• what you bought and when (the order number from your receipt helps);
• what went wrong.

We reply within 3 business days. Approved refunds are paid to your original payment method and usually appear within 5–10 business days.

This policy does not remove rights that the law of your country gives consumers and that cannot be waived.

10Changes to this policy

The policy published here on the day of your purchase is the one that applies to it.